Strategic UX research leader with healthcare expertise driving decision-making through metrics-driven insights and cross-functional alignment. Proven track record transforming data into business outcomes, mentoring high-performing teams, and integrating human-centered design into product lifecycles. Specializing in experience intelligence, patient-centered research, and scalable strategies for impactful enterprise growth.
Resume
Experience
Evernorth Health Services
User Experience Research Senior Manager
Product Strategy Senior Advisor
St. Louis, MO
United States
2022-2025
Artech Information Systems, LLC
Contracted UX Researcher @ Express Scripts
St. Louis, MO
United States
2017-2018
Express Scripts
Experience Team Lead / UX Research Lead
Senior UX Researcher
St. Louis, MO
United States
2018-2022
Phoenix University
Lead Faculty Area Chair / College of Humanities / Sciences / Gen. Ed.
Lead Faculty Area Chair / College of Social Sciences
Full Time Faculty Psychology
St. Louis, MO
United States
2009 - 2016
Education
Doctor of Philosophy (PhD) Experimental Cognitive Psychology
University of Oklahoma, Norman, OK
Bachelor of Arts (BA)
Psychology
University of Central Oklahoma, Edmond, OK
Master of Arts (MA)
Experimental Psychology
University of Central Oklahoma, Edmond, OK
Tools and Platforms
Research & Survey Tools (Mobile & Desktop)
UserTesting | Validately | dscout | UserZoom | Optimal Workshop | UsabilityHub | Maze | Lookback | Aurelius | Qualtrics (NPS & market research) | Verint | Google Forms | Typeform | SurveyMonkey | GPTs (custom-built for research)
Quantitative & Data Analysis Tools
Excel | SPSS | SAS | Stata | JMP | Minitab | SYSTAT | R | Python (pandas, NumPy) | MATLAB
Analytics & Dashboard Tools
Adobe Analytics | Power BI | Tableau | Splunk | Qualtrics Stats iQ | Excel (charts, pivot tables)
Prototyping & Design Tools
Figma | FigJam | Miro | Sketch | InVision | Axure | Balsamiq
Collaboration & Workflow Tools
Jira | Wrike | Smartsheet | Trello | Asana | ClickUp | Confluence | Slack | Microsoft Teams | Zoom | WebEx | Mural | Miro | Google Workspace | Dropbox | Freeform
AI & Emerging Tools
ChatGPT | Custom GPTs | Claude | Jasper | Midjourney | XM Discover (sentiment analysis) | Aurelius AI Assist | Otter.ai | Rewind.ai | Perplexity | BrowserStack | AI heuristic evaluation tools | Tobii (eye tracking)
Beta Testing, Experimentation & Feature Rollout Tools
TestFlight | HockeyApp | LaunchDarkly (A/B testing & feature flags) | Adobe Analytics (A/B testing) | UserTesting | Lookback | BrowserStack | XM Discover | Hotjar
Accessibility
Trained in accessible design, content, and UX research (Deque Certification, 2019)