Strategic UX research leader with healthcare expertise driving decision-making through metrics-driven insights and cross-functional alignment. Proven track record transforming data into business outcomes, mentoring high-performing teams, and integrating human-centered design into product lifecycles. Specializing in experience intelligence, patient-centered research, and scalable strategies for impactful enterprise growth.

Resume

Experience

Evernorth Health Services

User Experience Research Senior Manager
Product Strategy Senior Advisor

St. Louis, MO
United States

2022-2025

Artech Information Systems, LLC

Contracted UX Researcher @ Express Scripts

St. Louis, MO
United States

2017-2018

Express Scripts

Experience Team Lead / UX Research Lead
Senior UX Researcher

St. Louis, MO
United States

2018-2022

Phoenix University

Lead Faculty Area Chair / College of Humanities / Sciences / Gen. Ed.
Lead Faculty Area Chair / College of Social Sciences
Full Time Faculty Psychology

St. Louis, MO
United States

2009 - 2016

Education

Doctor of Philosophy (PhD) Experimental Cognitive Psychology

University of Oklahoma, Norman, OK

Bachelor of Arts (BA)
Psychology

University of Central Oklahoma, Edmond, OK

Master of Arts (MA)
Experimental Psychology

University of Central Oklahoma, Edmond, OK